Explanation of Your Utility Bill
We have had a lot of questions about the Utility Bills lately, so we have put together a mock Utility Bill to help you understand what your Utility Bill says. If you would like to see a PDF copy of the mock billing, please scroll all the way to the bottom of this page and click on the PDF icon.
Which amount do I pay?
If you pay your bill on or before the 15th of the month, pay the top amount that states AMOUNT DUE.
If you pay your bill after the 15th of the month, you will need to pay the second amount where is states PENALTY TOTAL IF PAID AFTER the 15th. If you are late paying your utility bill, a 10% penalty is added to each utility charge.
Do I need to pay the exact amount or can I pay ahead?
To make sure that your payment is applied correctly, please pay the EXACT amount that is reflected on your bill.
Where can I find how much Electric, Water and Sewer I used?
Look at the center section of the bill under the column USAGE. It is important to understand that the number reflected on your bill for water and sewer represents 100 gallons. Therefore, the mock bill above used 2900 gallons of water and sewer. The number under the usage column for Electric is the exact amount of kilowatt hours you used. The bill above reflects that 840 kilowatt hours were used during the billing period.
What does the dollar amount reflect on my Utility Bill?
The dollar amounts that you are billed for water and sewer is based on the number of gallons that flow through your water meter. For example, the bill above shows that 2900 gallons of water flowed through the meter. The amount that is reflected on the mock bill is the minimum amount billed for usage of 0-5,000 gallons which is $17.78 a month for water and $27.21 a month for sewer plus the customer charge of $4.00 for water and $6.00 for sewer.
The dollar amount that you are billed for electric is the amount charged per kilowatt hour $0.11919 (which has not changed since August 1, 2015); plus the kilowatt hour tax that is charged at a rate of $0.00465 for the first 2,000 kilowatts; plus the customer charge for electric of $4.25. For the example above, the electric charge is figured as follows: 840 kilowatts multiplied by the electric rate of $0.11919 equals $100.12; then, 840 kilowatts multiplied by the kWh tax rate of $0.00465 equals $3.91; plus the customer charge of $4.25. All of those added together (electric rate) $100.12 plus the (kWh tax) $3.91 plus the (customer charge) $4.25 equals $108.28
If I don't use recycling, can you take that charge off of my bill?
No, we cannot take the charge off of your bill. We contract with the Northwest Solid Waste District for recycling disposal. The Village is billed for each residential household within the Village. Therefore, we must bill each residential household for the recycling fee to re-coup our costs for the recycling program.
When do you read my meter?
We read meters as close to the 20th of the month as we possibly can. If you look at your bill in the center section, we print the date that your meter was read.
Why am I being billed a Customer Charge and what is it used for?
The customer charges do not vary with the usage and will be used for meters, meter maintenance and replacement, collection system maintenance, distribution system maintenance, capital costs, along with water and sewer plant maintenance.
Can I see the complete breakdown of what goes into my electric rate?
Yes, we have attached a link to a PDF document that shows the Village of Jackson Center Municipal Electric Rates and Charges. Click on the link and scroll to the second page of the document for the electric rate breakdown, scroll to the third page for the water and sewer rates and the forth page explains the customer charges for each utility.
Why does it seem that our Utilities are so much higher than other communities?
It is important to make sure that you are comparing apples to apples. The Village water and sewer rates are billed at a minimum rate based on 0 to 5,000 gallons of usage per month. One of our neighboring communities bills a minimum rate based on 0-2,000 gallons of usage per month, but bills that quarterly instead of monthly. If you are trying to compare the two, you would need to compare their 6,000 gallon minimum for a quarter to our 15,000 gallon minimum for a quarter.